How Agentic AI is Reshaping Customer Support

Agentic AI is revolutionizing customer interactions by proactively resolving issues, anticipating needs, and learning from every conversation. Unlike traditional bots, these agents operate with goals, memory, and adaptive strategies, making support more human-like yet scalable.

In SBI Card’s ecosystem, such systems can autonomously recommend products, handle FAQs, and escalate only when truly necessary, reducing human workload by over 50% while improving NPS scores.

Going forward, integrating compliance and sentiment detection directly into these agentic frameworks will be key to maintaining trust and regulatory alignment.